Frequently Asked Questions (aka Terms of Service)

I believe that ordering a custom homecoming mum or garter online should be effortless and straightforward. These Terms of Service are provided to make ordering a custom mum or garter an easy and positive experience for you.

You will be asked to indicate that you have read and agree to these terms at the end of each online order form.

When to Order

Order as soon as possible but no later than (10) ten days before your homecoming date.
Homecoming mums are created in homecoming date order.
TIP: Typically, I book up two weeks in advance. Ordering early will ensure that I am not booked up for your homecoming week.

Payment

Full payment is due at the time you place your online order. Pay securely with your debit or credit card via PayPal, Square or Venmo.
Cash payment is available, in person, at my studio in Lago Vista by appointment. Payment in cash is due 48 hours after placing your order. Orders that are not paid for when the 48 hours is up, will be cancelled.
Personal checks and money orders of any type are not accepted.
Installment payments are available, please see the Installment Plan page for details.

Pick Up

Pickup is at my studio in Lago Vista, TX. Please make sure you know how far LV is from where you will be traveling.
Delivery is not available.
Mums will be available for pickup Wednesday and Thursday before your homecoming. I will contact you via email with pickup details including time and address when your mum is completed.
If you need your mum or garter on a different day, please let me know before ordering, so that I can make arrangements. The late order charge will apply if your desired pickup day falls within 10 days of ordering. If you learn that you need your mum earlier than the normal pickup days, text me as soon as possible to find out if that will be possible. Early availability depends on many moving parts.
Shipping is no longer available.

Changes and Cancellations

I am a busy, one-person custom homecoming mum shop. I book up 2-3 weeks in advance. My cancellation policy is based on my bookings. Let me know as soon as you know (text is fastest 512-943-2420) that you want to cancel your order. Thank you.

Cancellations are accepted 1 to 7 days after placing your order without penalty.
Cancellations within 7 days of homecoming are not accepted. Your custom mum has likely been started.
Changes may be made to orders up to pick up days (see above). If upgrades are being made, those must be paid for at the time of request. Change invoices that are not paid within 24 hours will be canceled and not made.

Privacy Policy

Central Texas Spirit Wear respects your privacy and we are committed to protecting it.

Information that you volunteer

This site collects the following information that you provide to us

* Name and email address. When you Subscribe to our email list, you voluntarily provide us your name and email address. We collect this information via MailChimp. We will process this information to send an email newsletter to you 8-10 times per year.

* Name, email address, mailing address, phone number. When you make a purchase, you voluntarily provide us with your name, email address, mailing address, and phone number. I collect this information via Ecwid.

* Name, email address. When you use the contact form, you voluntarily provide me with your name and email address. I collect this information via Wix.

Information that is automatically collected

This site collects the following information automatically:
*Network location, IP address, time of visit, pages visited, referring site, type of web browser, type of operating system. As you open this website, we may automatically collect this information via Google Analytics. We will process this information to provide better services for you.

How we protect your information

We do our best to protect your sensitive personal information. We protect it by partnering with Square Payments, Paypal and Venmo to process and store credit card information, using secure transfer protocols.

Why we collect it, how we share it, and how long we keep it

We collect this information to better serve you with products and services you will love. We collect this information to ship your purchases to you and to communicate with you to fill your custom order.

The information that is collected is only shared with others when you share it voluntarily, with our trusted partners when necessary to serve you.

We will keep your data for no longer than is necessary to fill and ship your order.

Updates

We may update this policy from time to time by updating the version on this page. You should check this page occasionally to identify any updates. The last update to this policy was May 22, 2021.

Credits
This Privacy Policy was created using resources from the artist's J.D.

Contact Information
This website is owned and operated by Central Texas Spirit Wear

Our mailing address is: 20903 Dodge Trl., Lago Vista, TX 78645

Our data protection officer's name and contact information is: Christy Bryson Christy@CentralTexasSpiritWear.com

To ask questions or comment about his privacy policy and our privacy practices, contact us at Christy@CentralTexasSpiritWear.com